A real person reads every message. Before you write, it’s worth a search — most questions have a page already.
If you’re signed in, use the Bug / feature request button on the right edge of your dashboard (the speech-bubble button on a phone). It sends the page you were on, your browser and an optional screenshot along with your description — which is usually the difference between us fixing it today and us asking you three questions first.
The same button in your dashboard takes ideas too. Not signed in? Use the form, or see what we may already be working on.
Billing, your account, or anything you can’t get to from inside the app — email us. This is also the right route if you can’t sign in.
support@lumi-hq.comIf a photographer sent you a gallery, they’re the right person to ask — they control access, downloads and print orders, and can fix nearly anything immediately. Start with the answers written for you.