Plain-language answers you can send straight to a client.
These pages are written for your clients rather than for you. Send a link straight to a client instead of writing the explanation out yourself.
What to try when the link your photographer sent doesn't work.
The password isn't workingCommon reasons a gallery password gets rejected.
How to download your photosDownloading one photo or the whole gallery, on a phone or a computer.
I downloaded my photos — where did they go?Finding the file after it downloads, and opening a ZIP.
Ordering prints from your galleryHow to buy prints, what the crop warning means, and when they arrive.
Where is my print order?Timings, tracking, and what to do if something arrives damaged.
I bought photos — where are they?Finding files you paid for, and finishing a pack you didn't fill.