Plain-language answers you can send straight to a client.
These pages are written for your clients rather than for you. Send a link straight to a client instead of writing the explanation out yourself.
How to accept a quote, pay what's owing, and save a copy for your records.
I can't open my galleryWhat to try when the link your photographer sent doesn't work.
Save your gallery to your home screenKeep your photos one tap away, and get a notification when new ones are added.
The password isn't workingCommon reasons a gallery password gets rejected, and what to try before you ask your photographer to send it again.
How to download your photosDownloading one photo or the whole gallery, on a phone or a computer.
I downloaded my photos — where did they go?Finding the file after it downloads, and opening a ZIP.
Ordering prints from your galleryHow to buy prints, what the crop warning means, and when they arrive.
Where is my print order?Timings, tracking, and what to do if something arrives damaged.
I bought photos — where are they?Finding files you paid for, and finishing a pack you didn't fill.
Searching a gallery for a momentType a word like “cake” or “first dance” and see those photos.
Finding the photos you're inHow Find me works, and what happens to your selfie.