← For your clients
I can't open my gallery
What to try when the link your photographer sent doesn't work.
Try these first
- Open the link again from the original email, rather than a copy pasted into a message — long links often get cut short when they're forwarded.
- Try a different browser or your phone. If it works on one and not the other, it's the device rather than the gallery.
- Check the date. Some galleries are only available for a set time, and your photographer can reopen it.
It says the page doesn't exist
This usually means the gallery isn't open to visitors yet, or the link has changed. Your photographer can check in a few seconds — send them the link you're using so they can see exactly what you're seeing.
It's asking for a password I don't have
Passwords are set by your photographer and often sent separately from the link. Have a look for a second message. See password help.
Note
Your photographer is the right person to ask. They control who can open the gallery, and they can fix nearly everything on this page immediately — we can't open someone else's gallery for you.