Email clients from your Inbox
Send from Lumi HQ and have replies come back to the right conversation.
Email sent from Lumi HQ is threaded: when the client hits reply, their response comes back into the same conversation rather than into your personal inbox, where it would lose all connection to the job.
How threading works
Each conversation gets its own unique reply-to address. That's how a reply is matched back to the right client and job — it's the mechanism, and it's why replies land correctly even when a client changes the subject line or forwards the thread to their partner.
Clients see your studio name and address as the sender. The technical reply-to address is what routing depends on, so an email a client writes fresh to your own address — not a reply to something Lumi HQ sent — stays in your own mailbox. To have those come in too, connect your mailbox and Lumi HQ checks it every five minutes.
Inbox, Unread and Archived
The chips along the top are the three places a conversation can be. Opening one marks it read; Mark unread puts it back in the pile, and it stays unread while you look at something else. Archive files a finished conversation away — it comes back to the Inbox by itself if the client writes again. The Archived chip only appears once something is in it.
Topics
Everything with one client is one conversation, so a booking, a gallery and an invoice all end up in the same place. Each subject line shows as its own heading inside it, so you can see where one topic stops and the next starts. When you're writing about something new, press New topic in the composer and give it a subject; a reply otherwise carries on the current one.
Reply all and forward
If anyone else was copied in — a partner, a planner — Reply all fills them into CC so you can see exactly who it's going to before you send. Forward sits on each message and sends just that one, without the rest of the conversation trailing behind it.
Quick phrases
Save the paragraphs you write constantly — directions to your studio, what to wear, how delivery works — and drop them into a message instead of retyping. Quick phrases are yours and stay editable after inserting, so you can adapt the wording for each client.
Attachments
Use Attach in any composer to send files with an email — a contract, a price list, a style guide. Up to 10 MB a file and 18 MB an email, which is about what a client's inbox will accept. For photos, share a gallery instead: it's what galleries are for, and a gallery link doesn't bounce. Files a client attaches when they reply show under their message in the Inbox and on their Comms tab — click one to download it. Up to 25 MB a file; signature logos are left out.
The outbox
Some emails wait for you before they go — they're staged in the Outbox, the amber button beside New email, which only appears when something is waiting. Open one to read it as your client will, then send it or discard it. A discarded email is never sent and doesn't appear in the client's conversation.
You can change a staged email before it goes. An email you wrote yourself can be edited in full. An automatic one — an invoice, a gallery invite — keeps its layout, but Add a note lets you put a line of your own under its heading, which is usually all it needs (“Here's the balance we talked about on Friday”). What you see in the preview is exactly what will be sent.
Sent
The Sent chip lists every email that actually went out, newest first — one row per email, not per client — with what happened to it: Opened, or Undelivered if the receiving server rejected it. An undelivered email is worth acting on immediately — it usually means a typo in the address, and it means your client never got the gallery you thought you'd delivered. Click any row to open that client's conversation.